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Need help salvaging a gift

Posted: Dec 20, 2014

I had ordered 2 customized luggage tags from Zazzle.com. The printed image is in between 2 pieces of acrylic. Unfortunately, they mixed up the addresses on the backs of 2 of them and they have not gotten back to me yet. If I do not hear from them Monday, I will be contacting my credit card company about the charges.

What I am curious about is how to go about separating the acrylic, switching out the wrong information and then getting it to adhere together again. Does anyone know how to do this?

;

Don't try to fix it yourself. - clyde

[ In Reply To ..]
If you try to fix it yourself, you will lose your money and the company doesn't have to fix the problem. Contact the company by phone, if possible, on Monday and ask them to send you the correct merchandise. In the past, when similar things have happened to me, I've had to send a picture of the product along with a picture of the package (so they can track the order). Usually, companies are very good at correcting their mistakes quickly.

Due to it being a personalized order, they'll probably let you keep the merchandise, and you can gift these wrong luggage tags with a note stating that the company made the error but they are correcting it and you will send the correct gift to them as soon as you receive it.

If I here from them, I can say that, unfortunately--sm - anon

[ In Reply To ..]
when attempting to call, the machine says their service lines are down. The customer service email includes a place for attaching photos which I have done but still have not heard back. I have put on their facebook page if I do not hear anything, then I will be contacting the credit card company. Fortunately, those receiving the gift will not be here until the 27th but I need to hear something soon. The company has a 100% satisfaction guaranty which appears to be worthless at this time if they do not respond. It is a shame as there are some wonderful things on their site and the luggage tags look great except for the misprint of information.

hear from them, egads--sm - anon

[ In Reply To ..]
I did want to say that is a good idea about letting the recipient know it is being corrected and going about it that way.

This is SATURDAY ... give them a chance, please! - Sheesh!

[ In Reply To ..]
You are leaping to the conclusion that they are not going to provide good customer service because they have not had a chance to answer yet ON SATURDAY? When their phone lines are available from 6 a.m. to 6 p.m., M - F, and email 6 - 9 M - F. Really?

You also posted a threat on their facebook page and think that is going to help? Who would want to help you faster after that?

This is an unfortunate error, not an emergency. Your holiday will only be ruined by this if you choose so. Your guests are coming to see YOU, not to get a $10.95 luggage tag. They won't care, unless you choose to be in an angry, unreasonable mood over this trivial situation.

You can wait until Monday to phone them. If replacements cannot arrive in time, just give them the ones you have with an explanation. Or, give them something else and ask Zazzle for a refund.

Whatever you do, do not give them pried-apart and reglued tags.

Forgive me for not making myself clear--sm - anon

[ In Reply To ..]
The emails I sent to them were during the week, during their stated business hours. The phone call I placed, was during their business hours during the week. I have waited over a week now for correction of the problem. Some companies are more willing to help if they feel their reputation is at stake, but after visiting their facebook page, I learned that many people have been having problems. I do not feel I am jumping the gun and found the message of "our service lines are down" to be rather alarming.

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