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TV has been giving me trouble and what would you do?
Posted: Dec 9, 2009
DH and I got a really big television 01/2009 and only got the one year warranty, did not buy extra as usually TVs are a pretty good item. This is a brand name and cost total over $1,000. For the last few months when turning on the unit you could hear the audio but then would pop and go back off. The last time this happened not only did it pop but also a pouff type sound and then went off. The only way we have found is unplug and plug back up. Call place where we bought and they had an electronic place to finally (after 3 times of coming over and changing out different things trying to fix it pick it up. The place said they have seen nothing wrong, wants to return it and yet there is a problem there. They suggested maybe the surge protector that I had it in was malfunctioning; however if that were the case other things like my computer, etc. would be malfunctiioning as they are hooked there also. What would be my next way to go? Do I speak with the manager of the store where bought, do I call the company where bought, what to do?
;
Warranties are usually through - not too techy
[ In Reply To ..]the manufacturer, not the vendor. Check your paperwork and if this is the case, contact the manufacturer immediately. You may have to pay to ship it back to them. I would definitely get this process started before your 1-year warranty is up. Also, check with the place that you bought it. Some places allow you until the manufacturer's warranty is about to run out to add the addl warranty. Can't hurt to ask.
If you do end up getting a new TV, I would strongly consider adding the addl warranty. A lot of places now offer a product replacement guarantee, which gives you a gift card in the amount of the purchase price for you to replace the item with, rather than trying to repair it. Definitely check it out.
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