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I love Verizon, NOT!


Posted: Sep 26, 2010

First of all, I had my phone service with Verizon and I have a digital recorder for incoming dictation with MCI with a totally different number. Last month I got a good deal with Comcast for my phone service and was tired of the expense of Verizon so I switched. In the meantime, I paid my Verizon bill in full.

Next, I get a bill from Verizon crediting me for service I didn't use, and took my final bill down to $16 instead of $56. So, they owe me a credit, right?

Yesterday, I got a bill from Verizon. It was for $70!  I was not credited for the payment I made. When I checked the "current activity", it showed adding dial tone twice, and a telephone number connection with change of service charge.

When I looked at the phone number at the top, it was for my dictation line which is with MCI. I DID  NOT consent to them changing my service. I did not need a dial tone line as it is only an incoming line, and I certainly did not want a change of service.  

I'm going to try to be nice first thing Monday morning when I call, but it's not going to be easy. How dare they change my service without my consent!  I can't believe this is legal.

End vent. 

 

;

Verizon - Anonymous

[ In Reply To ..]
Sorry about the mix-up on your bill. I live in the Western US and Verizon used to be my landline provider. They recently sold their landline business in 14 states to another company, my service costs less now. Verizon's service was okay but they did try to charge me for a higher DSL speed than they were actually providing. I have cable now and like it better. Good luck getting things straightened out.

After 2 hours on the phone with both Verizon and MCI, - Backwards Typist

[ In Reply To ..]
got it straightened out, but not after a yelling match with both.

When I called MCI, they said I was turned over to them by Verizon in April 2010. Nope. Had the phone number with them since 2007. Asked to talk to a supervisor. He was like a recording, not answering any questions, so that alone, plus the fact that they had accents, turned me completely off. I tried telling him how long I was with MCI and also offered to send an old bill to them for proof. They didn't want to hear it. Another thing I tried to get through to them is that they are not sending the checks back to the bank. Twice payment was sent and twice the check has not come back. I was credited with that payment once. Today I got a new bill and even though I sent payment in plenty of time, it has not been credited to my account - 30 days later. So, they're gone.

At least with Verizon, you get answers and no accents after the stupid recorded voice and their accounting is better.

Verizon (which I'm still not crazy about) will be my provider for my dictation line. I will pay a minimum cost for the line since I don't use it for phone calls. They also credited the $40 back to me for setting up the service since I didn't request it.

P.S. I did apologize to the person at Verizon for coming down hard on her after I calmed down. She said I wasn't too bad and that's what she was there for. I sure wouldn't want her job!

I think the phone companies are as much of a scam - and as dishonest as the MTSOs are! (nm)

[ In Reply To ..]

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