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Needing help regarding a bad business


Posted: May 2, 2014

I have had major problems with my ISP for the past two years  At first they were okay because the lady who helped customers was great, but she is gone now and they will not answer my billing questions.  I have called and emailed numerous times.  Already complained to the BBB who will not really do anything.  Is there something else I can do?

;

What you can do - WXYZ

[ In Reply To ..]
The BBB really cannot do anything regarding bad customer service. If they were double billing or overcharging, then the BBB could intervene. There is a formal complaint process with the BBB on line and forms to fill out. If the business is not a member, they generally don't get involved. From experience, I had billing issues with my ISP (over charged for 3 months. The BBB arranged for me to get a refund and it never happened again. The other thing you can do is switch ISPs.

I wish I could change ISPs. These horrible - sn

[ In Reply To ..]
people are the only ones who serve this area. Others are satellite and cannot have that with my job

Your state utility department - anonperson

[ In Reply To ..]
Hi,

Does your state have a department that handles complaint matters involving utilities, like phone, electric, etc..? I would start there and see if you can file a complaint with your appropriate state department. It may be called by a different name. Good luck.

I will check into that. Thanks! - nm

[ In Reply To ..]
m

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