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I HATE COMCAST

Posted: Sep 10, 2015

I hate, hate, hate Comcast. They are so incompetent. I've had nothing but issues for the last week, constantly being disconnected and modem locking up, lagging when I type and I have to wait to catch up. Call Comcast and get a frickin foreigner who can hardly speak English but just constantly says Sorry, Sorry. Yes I see you have a very poor and slow connection. We will set up appointment to fix the problem we promise. Tech comes out says everything is working fine and then wants to charge me $70.00 for a service call. Why should I pay for a service call to fix their problem? Then all of a sudden the little fairies must have gotten in there because the "problem" resolved itself and was working fine. So yesterday working away and guess what I got disconnected again but this time when I tried to connect it told me network cannot be found. Does Comcast know what that means, no. They again said they would need to set up another appointment to have technician come out. Then they tell me they can't come out until Saturday between 4:30 and 7:30 p.m. Four days for a service call? Had to move everything to my daughters house so I can work. Now mind you I have company owned equipment, tower, monitor, foot pedal, head phones, printer, etc. All had to be moved to my daughters house. The community I live in is only 12 years old and Comcast put in all the initial lines so they have a 15 year contract to now allow any other service in the area. So that blows that idea of getting another service for another 3 years. So since I have been having repeated problems with internet I get an email from my boss this morning telling me they cannot give me any of the higher paying jobs because I cannot guarantee I can get them done on time (for us thats x-rays and stat dictations, we get paid a higher rate for, much higher). And yet, I am sure when the Comcast bill comes in they will not give me anything off for all this trouble and still want their money on time. Thanks for letting me vent. Very frustating. ;

I had some of that as well, their problem and the only way - to resolve it is to send a tech out SM

[ In Reply To ..]
and charge me for it. After my own rants and raves on the phone with their tech people (including ESL supervisors) by which time I'm ready to go completely postal, I finally lucked out and got an American who speaks English and can understand what I want, and fixed it.

But they've got the nerve to still insist I have to be charged for a tech call because one was sent out here.

AND... I go into the office here in town, explain the problem with ESLs, and the lying two-faced B in there gives me a phone number to call and swears up and down on her firstborn child's life that this number will connect me with someone in the US.

C'mon, light that stuff on fire and we'll roast marshmallows.

That phone number put me into the regular phone call queue with ESLs.

Signed,

Another Comcast Hater.

call corporate office and file a complaint. - nana7

[ In Reply To ..]
They have had our bill screwed up for months and every month when we got the new bill it was even more screwed up. Our last bill they tried to say we owed $560 when we were told we would get credits from all the screw ups and then got that bill and I went nuts. Ended up calling corporate because I couldn't get anywhere with the stupid ass foreigners. They had us signed up for 2 different packages for over $350 and we didn't ask for a different package. Raised our security system price even though we are locked in a 2 year contract and said we were not paying for internet and charged us again for that.

When we called the corp office to ask why we had to wait 4 days for a service call they got me an appointment yesterday and to straighten out the bill they got us a next day appointment and fixed our bill. Now we owe $224.00

It seems we were paying for their "protection plan" at $4.95 a month and the day I had a service call last week they canceled the plan and then tried to charge me the $70.00.

The technician who came out yesterday found the problem that I have been having for months. When they changed my modem back in May that idiot plugged my computer into the port that is labeled for security system which uses half the megabytes and is not supposed to be as fast as the port for a computer.

I have had multiple service calls in since May and not one of those dumb asses found the problem.

Now when that woman from corporate calls me today to see if everything has been fixed, I want the money I have lost especially these last 2 weeks. My paycheck is going to suck, lost out on OT and my line count was down over 2,000 lines. Since it was their problem I want them to compensate me or I am filing a complaint not only with the utilities commission but also the FCC, both of which have remedies and that will be my remedy.

They have no QC over their technicians at all. Who checks to make sure the technician did what they were supposed to do? No one.

Call and complain to the Utilities Commission (every state has one) and the FCC. They are the ones that blocked Comcast from merging with Time Warner because of all the complaints about Comcast and because their customer service is so bad. Because of that they would not approve the merger.

The phone number to corporate is 215-286-1700. Call, complain, scream, whatever but they get the job done and you do speak to an American.

My computer is working so fast now its like a new computer. No lag, no constant disconnects. I am happy as a lark but still hate Comcast. And after today they won't like me either.

I hate Comcast, too - Cali girl

[ In Reply To ..]
I don't use them for work (thankfully!) but do have a cable subscription. My remote died, and I do mean died. It was not a situation of just needing batteries. After being on hold for 30 minutes, I had to speak to someone who did not speak English as their first language. That is fine, except she kept rattling on so fast that I had to slow her down several times. We finally agreed on a way to get a new remote, but you would have thought we were negotiating a major contract. I read somewhere that Comcast is one of the most hated companies in America. I can see why.

A couple of thoughts - BTDT

[ In Reply To ..]
I used to be a Charter subscriber (they suck) and had issues similar what you describe. Random disconnects, usually during peak times. Everything was my fault: I needed a new network card, my firewall was the problem, so on, so forth. One thing they determined on a service call was that one of the outside couplers to my house was corroded, it was about 15 years old. Also, you may have too many users on your hub. I was finally set up with a dedicated business connection that solved the problem. I left them and went with high speed DSL because their customer service is the worst. I think I ended up getting a free month of service because of all the problems but it took lots of complaining and letter writing to management. Don't let Comcast charge you: Anything outside is supposed to be done at their expense. If it is determined that it's something with the wiring in your home, then I think they can charge unless you have a maintenance plan. I don't know if any of this applies, but that's my experience with the cable company, so frustrating. Good luck, hope they get it resolved for you.

That could have been me writing your post - nana7

[ In Reply To ..]
The maintenance plan is supposed to be for the inside wiring but they also tell you if they come out and it was something that you could have fixed on your own like resetting the modem, etc., then they will charge you the service call.

When my security system was acting up I called tech support and they couldn't get it working and they set up a service call. The guy came out, unplugged the security system, plugged it back in and it worked. Now the tech on the phone didn't have me unplug it as part of their troubleshooting and then tried to charge me $60.00. I called corporate and they said I should never have been charged.

Comcast.... - Old Tranny

[ In Reply To ..]
I hate Comcast too. In SW Fla we have many nicknames for them (some not so polite). Retired from transcribing now, but they caused me a lot of grief when I was working. Recently they were still causing me grief with my TV/internet/phone service and their $50 at a time price hikes. I found a wonderful alternative down here, CenturyLink Prism TV and internet (superior American customer service and technicians, great product with much better end result in my house than Comcast) and ConsumerCellular for phone (great rates and superior American customer service). Sooner or later a different alternative than Comcast will become available. You just have to hope it's sooner rather than later. Good luck to you trying to work with Comcast. You have your work cut out for you. LOL

I've had trouble with Comcast too. I rent their modem - and kept getting "refurbished"

[ In Reply To ..]
modems. I finally asked for a brand new one, which helped tremendously! I canceled Comcast TV because they kept raising the rates. One thing about renting the modem, they keep raising the rates on that, too. It used to be $3 a month, now it's $10.

Century Link, Too - See Msg

[ In Reply To ..]
I'm in SWFL too. We ditched Comcast years and years ago. We now have Century Link (formerly Embarq) and I have never had a lick of trouble, save for a very occasional outage--as in once every few years.

The problem with Comcast is they subcontract ICs, and nobody oversees ICs. I believe Century Link has "their own people." If they don't have their own people, they at least hire people who know what they're doing.

I don't know why those who have a choice, choose Comcast. It's the worst.

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