A community of 30,000 US Transcriptionist serving Medical Transcription Industry
I have 30 years experience and am working an account specialty I have 18 years experience in. I get responses from QA who correct documents that are were transcribed correctly and per specs, but they are just not per the personal preference of the QA person. The platform has lots of bugs that we need to continually deal with and I've had legit errors in not remembering all the bug fixes, but overall do a good job. I do a lot of work I am not paid for and they never show any appreciation for that - only put downs and blame for frequent dictator errors, giving the wrong name for a CC, misspelling a patient name, wrong DOB, requesting the wrong template, etc., etc.
I'm suspecting that over recent years, with so much criticism and nitpicks, it has slowed me down considerably. I rarely sail along, transcribing 80+ WPM, it's choppy, with pauses and I'm constantly stopping on things that could be correct 2 different ways, dreading more criticism and feeling no matter how I do this, it will be wrong. Having had PTSD for other reasons in the past, this feels like another PTSD that makes it difficult to sleep and in a state of fear that I will have to go through another horrible poverty period alone. I've been through the loss of work, not being albe to afford groceries or pay utilities, my good credit being completely ruined and I never want to go through that again! These managers threaten me with termination to the point that I don't know if I still have a job and am stressed out for days, only to find work still downloaded to me, so I guess I'm still employed. I bend over backwards to please these people but nothing seems be good enough, and I do provide excellent transcription. I feel that they are just using me, and possibly others, to unload their frustrations with whatever is happening in their lives. They tell me to do something a certain way, and when I do, they say that is wrong. I then I have to provide the emails proving I did it the way they requested, but never an apology. Every work day I fear being terminated or thier finding more "errors" as they make up the rules as they go along. One day I was told to hold off on starting as they had to enter data on the work first. From that point on, I have always emailed them to ask if I can start the work. One manager told me I could, so I went to work and did all the transcription, to find another email from a different manager telling me they had not entered the necessary data before I started. The next time I emailed both of them asking if I could start work and I got a nasty email from one manager stating "We went over this before, that you can't start work until I enter the data!. Well, that's why I emailed her! I'm so sorry for not being psychic! They just create errors and drama. I was being rudely treated for giving them the courtesy of checking before I started work. Damned if you do and damned if you don't.
I think there are many who have suffered the same criticism and emotions over recent years. I just wonder if you feel it rises to the level of PTSD, or is it just me being too sensitive? Thanks for any comments.
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