A community of 30,000 US Transcriptionist serving Medical Transcription Industry
I plan to give this a try the next time this happens to me. If anyone has heard of this before and tried it, did it work?
Now that I know it is the LAW - I will do it for sure!
> >
> > Any time you call an 800 number (for a credit card, banking,
charter communications, health and other insurance, computer help desk,
etc) and you find that you're talking to a foreign customer service
representative (perhaps in India, Philippines, etc),
> > please consider doing the following:
> >
> > After you connect and you realize that the customer service
representative is not from the USA , (you can always ask if you are not
sure about the accent), please, very politely (this is not about
trashing other cultures) say, "I'd like to speak to a customer service
representative in the United States of America ."
> >
> > The rep might suggest talking to his/her manager,
> > but, again, politely say, "Thank you, but I'd like to speak to a
customer service representative in the USA ."
> >
> > YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .
> >
> > That's the rule and the LAW.
> >
> > It takes less than one minute to have your call re-directed to the
USA .
> >
> > Tonight when I got redirected to a USA rep, I asked again to make
sure - and yes, she was from Fort Lauderdale .
> >
> > Imagine what would happen if every US citizen insisted on talking
to only US phone reps from this day on.
> >
> > Imagine how that would ultimately impact the number of US jobs that
would need to be created ASAP.
> >
> > If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in viral
marketing 101.
> >
> > Remember - the goal here is to restore jobs back here at home - not
to be abrupt or rude to a foreign phone rep. You may even get correct
answers, good advice, and solutions to your problem - in real English.
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