Funny Memo

I don't know how they wrote this with a straight face. This was a real
memo sent out by a computer company to its employees in all seriousness. It
went to all field engineers about a computer peripheral problem. The author
of this memo was quite genuine. The engineers rolled on the floor!
Especially note the last couple of sentences.
>
> Re: Replacement of Mouse Balls.
>
> If a mouse fails to operate or should it perform erratically, it may need
a ball replacement. Mouse balls are now available as FRU (Field Replacement
Units). Because of the delicate nature of this procedure, replacement of
mouse balls should only be attempted by properly trained personnel. Before
proceeding, determine the type of mouse balls by examining the underside of
the mouse. Domestic balls will be larger and harder than foreign balls. Ball
removal procedures differ depending upon the manufacturer of the mouse.
Foreign balls can be replaced using the pop off method. Domestic balls are
replaced by using the twist off method. Mouse balls are not usually static
sensitive. However, excessive handling can result in sudden discharge. Upon
completion of ball replacement, the mouse may be used immediately. It is
recommended that each person have a pair of spare balls for maintaining
optimum customer satisfaction. Any customer missing his balls should contact
the local personnel
> in charge of removing and replacing these necessary items. Please keep in
mind that a customer without properly working balls is an unhappy customer.