A community of 30,000 US Transcriptionist serving Medical Transcription Industry

could this be the first step??

Posted: Jun 1, 2010

Little article about outsourcing of call centers. Could this be a first step in bringing jobs back to the US?

http://news.yahoo.com/s/nm/20100530/pl_nm/us_usa_outsourcing

;

I had to call tracfone over the weekend - call centers

[ In Reply To ..]
for my mom...she won't call because she can't understand the Indians, but I swear I had an American when I called this time. Dare we hope?

I also had a Verizon tech at the house this spring to work on my DSL and when he called a call center, he said it was in Canada because of all the complaints about the Indian operators. My question to that is if they can move it to Canada, why not the US???

Most of the Tracfone reps are in South America-- - SM

[ In Reply To ..]
--to the best of my knowledge (and according to the last two reps I spoke with recently who reluctantly divulged their location :-)).

I have to say that the ladies and gentlemen I've dealt with at Tracfone are polite -- EXTREMELY polite, to the point of being maddening, LOL. Last time I had to deal with them it took me over 1-1/2 hours on the phone and they keep putting you on hold, but first give you this very polite "We're sorry" speech which makes you want to scream after you've heard it a dozen or two times.

A few weeks ago I had to call my gas company, MXEnergy, - cece

[ In Reply To ..]
and the rep had an accent, so I asked her what her location was, and it was South Africa as well. I asked if I could speak to someone in the US and she said yes and then put me on hold for 20 minutes until I finally hung up. Someone actually called me back who was located in the US. I told her to tell her boss that they were going to lose me as a customer because I no longer give my business to companies who outsource.

I hold out hope that if enough voices continue to loudly protest this yet one more example of corporate greed, maybe we can effect change.

I've had a Tracfone for years... - and it took several tries

[ In Reply To ..]
but the last time I had to deal with them on the telephone (when I bought a new phone and was trying to get it activated and the old one deactivated), I had the very polite poor English speakers for the first several calls, and it was very frustrating--but on the very last call, I had a PERFECT English speaker, no accent, and, go figure, he was the one who finally put me through to someone who could actually solve my problem! I complimented him effusively on how well he did helping me, just in case the "your call may be monitored" police were listening in.....

Is he up for re-election this year? If so, that's why he's taking an interest in this. - Backwards Typist

[ In Reply To ..]
If you pay attention, everything the voters have been screaming/complaining about is now on the incumbents agenda. It happens every election year.

That's usually their MO - anon

[ In Reply To ..]
It's always right before election they try this scam. Once elected they go back to giving a rats pitooty about the people who vote them in.

My question is if he is so concerned why didn't he come up with this years ago (or at a time when he reelection isn't coming due).

The guys a worm (IMHO). I don't trust him as far as I can throw him.

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