A community of 30,000 US Transcriptionist serving Medical Transcription Industry

Getting American customer service


Posted: Nov 29, 2011

I plan to give this a try the next time this happens to me.  If anyone has heard of this before and tried it, did it work? 

 Now that I know it is the LAW - I will do it for sure!
 > >
 > > Any time you call an 800 number (for a credit card, banking, 
charter communications, health and other insurance, computer help desk, 
etc) and you find that you're talking to a foreign customer service 
representative (perhaps in India, Philippines, etc),
 > > please consider doing the following:
 > >
 > > After you connect and you realize that the customer service 
representative is not from the USA , (you can always ask if you are not 
sure about the accent), please, very politely (this is not about 
trashing other cultures) say, "I'd like to speak to a customer service 
representative in the United States of America ."
 > >
 > > The rep might suggest talking to his/her manager,
 > > but, again, politely say, "Thank you, but I'd like to speak to a 
customer service representative in the USA ."
 > >
 > > YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .
 > >
 > > That's the rule and the LAW.
 > >
 > > It takes less than one minute to have your call re-directed to the 
USA .
 > >
 > > Tonight when I got redirected to a USA rep, I asked again to make 
sure - and yes, she was from Fort Lauderdale .
 > >
 > > Imagine what would happen if every US citizen insisted on talking 
to only US phone reps from this day on.
 > >
 > > Imagine how that would ultimately impact the number of US jobs that 
would need to be created ASAP.
 > >
 > > If I tell 10 people to consider this and you tell 10 people to 
consider doing this - see what I mean...it becomes an exercise in viral 
marketing 101.
 > >
 > > Remember - the goal here is to restore jobs back here at home - not 
to be abrupt or rude to a foreign phone rep. You may even get correct 
answers, good advice, and solutions to your problem - in real English.
;

I know from experience that this will NOT work with - Hughesnet.

[ In Reply To ..]
India is all you get and if you ask for US too many times, they hang up.

And how do you really know - if they're telling the truth?

[ In Reply To ..]
They could say they're in your neighborhood and you wouldn't be able to verify it.

True - - wimt

[ In Reply To ..]
you wouldn't know for sure where they are regardless of what they tell you, but you would be able to hear if the person has a foreign accent or not. Of course, there are plenty of people here in the US with an accent, but if you have originally reached a foreign call center, I would think that everyone in that call center has the same foreign accent. So, I'm curious to know if you requested, would you be transferred to a clear American-speaking person.
I refuse to talk to OS customer service. Always ask for US. - Usually get connected. Once was told SM
[ In Reply To ..]
they couldnt connect me so I hung up, called again, and got US. And I always as the rep where they are located just cause I am nosy and it is interesting to find out where in the US they are. Once I called, and got OS. When I asked for US, the poor girl, her headset had a short and kept going in and out unless she held it a certain way. Visual of Indian girl extending her neck 80 degrees while holding the headset cord behind her right ear, with her tongue sticking out was just too funny. I told her to get a new headset and connect me to a US rep.
I have Dish network - sm
[ In Reply To ..]
When the installer came out and got me all set up, they put stickers on my remotes so that if and when I ever need service, I can call a local call center in my own state. I have forgotten called the 800 number on the website before and gotten an ESL person. Every time I call the number on my remote, I get a local person.

Worth a shot, but there is no law - against overseas call centers just yet

[ In Reply To ..]
http://www.snopes.com/politics/business/servicerep.asp

I do that all the time - nm

[ In Reply To ..]
x

I do this - me

[ In Reply To ..]
I always ask for a US representative and most of the time I get transferred. Occasionally they can't because there aren't any US reps working at the time of the call (I'm assuming). It would be nice if this would actually work. I think at some point companies simply wont' have US reps at all and you won't have a choice at all

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